Answers to the questions outdoor furniture buyers ask most often — MOQ, lead times, customisation, shipping, certifications, and materials.
Orders & MOQ
What is the minimum order quantity (MOQ)?
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Standard MOQ is 300 pieces per SKU for catalogue products. For mixed-material or mixed-SKU orders, the combined MOQ is 500 pieces. Lower trial MOQs (100–200 pcs) can be negotiated for first orders, subject to a small price adjustment.
Can I mix different products in one order?
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Yes. You can combine different chair, table, and accessory SKUs in a single order as long as the total quantity meets the combined MOQ of 500 pieces. Each SKU within the mix should be at least 50 pieces for production efficiency.
What are your standard payment terms?
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Standard terms are 30% T/T deposit upon order confirmation, 70% T/T balance before shipment. For established accounts we also accept L/C at sight. Other arrangements (D/P, O/A) can be discussed for long-term partnerships.
Which currencies do you accept?
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We accept USD, EUR, and RMB. Pricing is typically quoted FOB in USD. For RMB settlement, domestic invoicing (含税) is available.
How do I place my first order?
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Submit an inquiry through our website or email vip@kingmax-outdoor.com with your target products, quantities, and customisation needs. Our sales team will respond within one business day with a detailed quotation. After confirming specs and price, we issue a proforma invoice to start the order.
Samples & lead time
How long does a sample take?
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Existing catalogue samples ship within 3–5 business days. Custom OEM/ODM samples (new colour, logo, fabric) take 7–15 business days depending on complexity. Completely new product development samples require 20–30 days.
Is there a sample fee?
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Catalogue samples are charged at unit cost plus actual courier fees (DHL/UPS/FedEx). Sample costs are credited against the first production order exceeding 500 pieces.
What is the standard production lead time?
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30–35 business days from deposit receipt to cargo-ready for standard orders. Peak season (March–June) may extend to 40–45 days. Rush orders can be arranged at a surcharge — contact us to discuss.
Can I visit the factory during production?
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Yes. Kingmax welcomes buyer visits at any stage — sample review, in-line inspection, or pre-shipment audit. The factory is 40 minutes from Yiwu station or 3.5 hours from Shanghai Pudong airport. We can also arrange WhatsApp video tours for remote buyers.
Customisation & OEM/ODM
What customisation options are available?
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Full customisation includes: logo placement (silk print, embroidery, hot stamping, laser engraving, sublimation), custom fabric colours and materials (600D/800D oxford, ripstop, canvas, recycled PE), frame colour anodising (Pantone matching from 500 pcs), packaging design (retail box, kraft sleeve, gift box, Amazon FBA-ready), and bespoke product dimensions.
Can you develop a completely new product from my design?
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Yes. Our 30+ engineer R&D team handles full product development: concept review, 3D modelling, structural analysis, prototype, testing, and mass production. A typical new product project takes 45–60 days from approved concept to first production samples.
What logo methods do you offer?
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We offer silk-screen printing (1–4 colours), embroidery, heat transfer, hot stamping (gold/silver foil), laser engraving (metal and wood parts), and full-colour sublimation. Logo placement can be on fabric, frame, packaging, or hangtags.
What is the MOQ for custom colours?
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Custom Pantone-matched anodising requires a minimum of 500 frames per colour. Custom fabric colours start from 300 pieces per colour. Standard colour options (black, silver, champagne gold, gunmetal for frames; black, khaki, olive, navy for fabrics) have no additional colour MOQ.
Do you offer private-label packaging?
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Yes. We provide full private-label packaging including custom-printed retail boxes, instruction manuals, hangtags, barcode labels, and poly bags. Amazon FBA-compliant packaging (FNSKU labels, suffocation warnings, carton markings) is available at no additional design charge.
How do you handle intellectual property and patents?
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We conduct preliminary design and patent screening before tooling to flag potential conflicts. For formal clearance, we recommend buyers engage their own IP counsel. We sign NDAs upon request and maintain strict project confidentiality across our teams.
Shipping & logistics
Which shipping incoterms do you support?
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We regularly ship FOB Ningbo or FOB Shanghai (nearest ports). EXW Yongkang is available for buyers who arrange their own freight. CIF, CFR, and DDP terms are negotiable for container orders.
How many units fit in a container?
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Container loading varies by product. Examples: ultralight chairs (KCA-701) fit 11,000 pcs per 40HQ; folding tables (KTA-356, 5-unit) fit 1,600 pcs per 40HQ; folding cots fit 3,400 pcs per 40HQ. Exact loading plans are provided with every quotation.
Can you ship samples by express courier?
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Yes. Samples ship via DHL, UPS, or FedEx with door-to-door delivery in 3–7 days to most countries. Courier costs are at buyer's account and quoted at actual rates.
Do you handle Amazon FBA shipments?
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Yes. We provide Amazon FBA-ready packaging including FNSKU labels, poly bag packaging, and carton labels per Amazon requirements. We can ship DDP directly to Amazon fulfilment centres. FBA prep adds 2–3 days to the shipping timeline.
What shipping documents do you provide?
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Standard documentation includes: commercial invoice, packing list, bill of lading (or air waybill), certificate of origin (CO or Form E), and fumigation certificate when required. Test reports and certificates (ISO, FSC, BSCI) are available upon request.
Quality & certifications
What quality certifications does Kingmax hold?
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Kingmax holds ISO 9001 (quality management), ISO 14001 (environmental management), and FSC chain-of-custody certification for wooden products. Our factory has been audited under the amfori BSCI social compliance programme. Certificates with audit dates and scope details are available upon request.
Which product testing standards do you support?
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Selected models are tested according to EN 581-1, EN 581-2, and EN 581-3 (outdoor furniture safety). We also test to ASTM F2613 (US portable camping chair standard) and conduct in-house static load, fatigue, UV resistance, and salt spray testing. Test reports with lab name and report numbers are shared during quotation.
How do you control quality during production?
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We follow a four-stage QC process: incoming material inspection (IQC), in-process quality control (IPQC) at each production station, final quality check (FQC) per AQL II sampling, and outgoing quality assurance (OQA) before container loading. Each batch is traceable through our production records.
Can buyers arrange third-party inspections?
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Yes. We welcome third-party inspections from SGS, Bureau Veritas, Intertek, TÜV, or your nominated agency at any production stage. Please notify us at least 5 business days before the inspection date so we can coordinate access and prepare samples.
How do you handle quality claims after shipment?
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Our quality guarantee covers manufacturing defects within 12 months of shipment. Claims are assessed against the approved golden sample and production QC records. Remedies include replacement production, credit note, or partial refund depending on severity. We maintain batch-level traceability for precise root-cause analysis.
Materials & product details
What frame materials do you use for camping chairs?
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We manufacture with four frame materials: 7075-T6 aluminium (lightest, for ultralight / backpacking), 6061-T6 aluminium (cost-effective mid-range), powder-coated carbon steel (highest load capacity), and FSC-certified beechwood (premium glamping aesthetic). Each material has different weight, load capacity, and cost characteristics.
What fabrics are available for seat covers?
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Standard options include 600D and 800D polyester oxford, ripstop nylon, cotton canvas, and recycled PE fabric. Custom fabric specs (weight, weave, coating, colour) are available from 300 pieces per colour. All fabrics can be tested for UV resistance, tear strength, and colourfastness.
Do you manufacture with FSC-certified wood?
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Yes. All beechwood products (Kermit chairs, folding tables, storage cabinets) use FSC-certified beech. Our FSC chain-of-custody certification ensures full traceability from forest to finished product. FSC certificate details are available upon request.
What is the weight capacity of your camping chairs?
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Load capacity varies by model: ultralight aluminium chairs (KCA-701 series) support 120 kg static load; standard aluminium and wood chairs support 120–150 kg; steel-frame chairs support 200–250 kg. All load ratings are verified through in-house and third-party testing.
Are replacement parts available?
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Yes. We stock replacement fabric seats, shock-cord sets, foot caps, and connection hardware for all current catalogue products. Replacement parts can be ordered separately with no minimum quantity. This helps brands offer after-sales service to their end customers.
